Complete List of Services Offered on eCitizen Kenya (2025 Guide)

✅ Complete List of Services Offered on eCitizen Kenya (2025 Guide)

Services Offered on eCitizen Kenya

Are you looking for a faster, simpler way to access government services in Kenya? eCitizen is the official government digital portal that allows Kenyan citizens, residents, and even foreign nationals to access more than 10,000 public services online.

This 2025 guide offers a comprehensive list of all available eCitizen services, including how they work, what you need, and helpful tips to avoid delays. Whether you’re applying for a passport, renewing your driver’s licence, filing tax returns, or registering a business—this post will guide you through it.

1. Kenya Revenue Authority (KRA) Services

  • Apply for a KRA PIN
  • File income, VAT, and withholding tax returns
  • Get a Tax Compliance Certificate (TCC)
  • Declare imports through Customs Services
  • Check agent or PIN validity online

💡 Tip: Use your M-PESA number to make quick tax payments and get instant confirmation.

2. Business Registration Services (BRS)

  • Search and reserve business names
  • Register a sole proprietorship, partnership, or company
  • Download your Certificate of Incorporation instantly
  • File annual returns for compliance

📎 Required: Director IDs, KRA PINs, company name, and postal address.

3. Immigration and Passport Services

  • Apply for a new passport (adults and minors)
  • Renew or replace lost passports
  • Apply for Kenyan eVisa (for visitors)
  • Book biometrics appointments
  • Track application status online

📍 Note: Biometric capture must be done in person at authorized immigration centers.

4. Driving Licence & NTSA Services

  • Apply for a Provisional Driving Licence (PDL)
  • Book a driving test
  • Renew or replace a Smart DL
  • Get vehicle inspection certificates
  • Correct driving licence details

🚗 Smart DLs are now mandatory—ensure your licence is updated via the NTSA TIMS portal.

5. Civil Registration Services

  • Register for a birth certificate (new or late entry)
  • Apply for a death certificate
  • Make corrections to existing records
  • Request certified copies of birth/death entries

6. Certificate of Good Conduct

  • Apply for a Police Clearance Certificate
  • Book fingerprinting appointments at Huduma Centres
  • Track and download your clearance report

🛡️ A good conduct certificate is required for many jobs, tenders, and travel documents.

7. Marriage and Civil Union Services

  • Give Notice of Marriage
  • Book a civil marriage date
  • Apply for a marriage certificate
  • Request a special license (for private venues)
  • Get a Registrar's Certificate

8. Judiciary and Legal Services

  • File civil or succession court cases
  • Verify court orders
  • Search for licensed advocates
  • Download court summons or decisions

9. Education and HELB Services

  • Apply for HELB loans and bursaries
  • Request replacement academic certificates
  • Verify qualifications for employers
  • Register foreign students (via eFNS)

10. Water and Sanitation Services

  • Pay Nairobi or county water bills
  • Request new or upgraded connections
  • Transfer water accounts when moving houses

11. County Government Services

  • Pay land rates and property rent
  • Apply or renew single business permits
  • Submit development/building plans for approval
  • Pay garbage collection or signage fees

📍 Counties with active eCitizen integration include Nairobi, Kisumu, Mombasa, Nakuru, and Eldoret.

12. Trade and Port-Related Services

  • Declare goods via KEBS or KPA
  • Apply for product inspection or certification
  • Track imported cargo through Mombasa Port
  • Access customs declarations and duty reports

13. Kenya Accreditation Service (KENAS)

  • Apply for accreditation (labs, inspectors, certifiers)
  • Submit assessments and audits
  • Track application and approval status

Requirements to Use eCitizen

  • National ID or valid passport
  • KRA PIN (for tax and business services)
  • Active email and phone number (for M-PESA)
  • Clear passport-size photo (for licence or passport)
  • Scanned copies of necessary documents (PDF, JPG)

How to Get Started

1. Go to www.ecitizen.go.ke
2. Create an account using your ID or passport
3. Log in and choose a department/service
4. Fill in your details and upload required documents
5. Make payments via M-PESA, Airtel Money, or card
6. Submit and wait for SMS or email updates

Final Thoughts

eCitizen has become the central hub for government services in Kenya. It saves time, reduces corruption, and makes access fair for all citizens. Whether you're registering a business or getting a new passport, the platform is fast, secure, and user-friendly.

Visit eCitizen.go.ke to create your account and begin your application today.