Your data and personal information are essential to us. This privacy policy outlines how Elimplex collects, uses, and protects personal data submitted through its platforms. It should be read together with our Terms and Conditions, and in the event of any inconsistency, this policy shall prevail. This policy applies to all users, including customers, agents, affiliates, and visitors to our platforms.

Definitions

The term “you” refers to any individual who purchases or subscribes to Elimplex products or services, accesses our platforms, or interacts with us in any way. This includes customers, agents recognized by contract or law, and visitors such as students, parents, teachers, or marketers. “Data” means personal details such as names, email addresses, phone numbers, and purchase information, as defined by the General Data Protection Regulation (GDPR) and Kenya’s Data Protection Act 2019.

Our Commitment to Privacy

Elimplex was established to support educational growth through digital innovation. We develop and provide eLearning tools, content, communication services, and more to a wide range of institutions and users across Kenya. In delivering these services, we uphold integrity, openness, and legal compliance. This privacy policy supports our mission by ensuring that our services are delivered in a responsible and secure manner.

Collection and Use of Personal Information

We collect personal data directly from users during interactions, including registrations, purchases, communication, and service use. This may include email addresses, telephone numbers, and names. We may also collect data during the design and development of digital solutions for schools or institutions. Your data will only be used as explained in this policy, unless otherwise permitted by law or with your express consent.

If you register a minor or provide data on their behalf, you confirm that you are their parent or legal guardian. We do not knowingly engage with minors directly without adult authorization.

Legal Basis for Processing Personal Data

We process personal data when there is a valid legal ground to do so. These grounds include performance of a contract, compliance with legal obligations, legitimate business interests, your express consent, or public or vital interest. For instance, we may process data to deliver services, meet legal recordkeeping requirements, or improve our digital platforms. In all cases, we balance our needs with your rights.

Purpose of Data Usage

Personal information may be used to manage your account, deliver purchased services or products, respond to inquiries, send service notifications, and improve your user experience. It may also help us develop new offerings, conduct research and analysis, enforce legal rights, and comply with legal or regulatory obligations. In some cases, anonymized data may be used for business or research purposes without revealing your identity.

Data Retention

We retain your data only as long as necessary for the purposes it was collected, including for legal, tax, regulatory, or accounting requirements. The duration is determined by factors such as the nature of the data, our contractual obligations, and the potential risk from unauthorized access or use.

Data Sharing and Disclosure

We may share your data with service providers, partners, developers, or contractors who help us deliver our products and services. Such disclosures are governed by strict confidentiality agreements and legal safeguards. We do not share your personal information with unauthorized third parties. Marketing-related disclosures will only be made with your explicit consent.

Direct Marketing Communications

Marketing messages from Elimplex are sent only with your consent. You can opt out at any time through your account preferences or by contacting us. Our systems include safeguards to manage and respect your marketing preferences.

Data Security

We have implemented both technical and operational security measures to protect your personal information from unauthorized access, loss, or misuse. These include secure servers, access controls, and data encryption protocols where necessary.

Your Rights as a Data Subject

You have the right to know when and why your data is being collected, to access it, and to request its correction or deletion. You can also object to or limit its processing, request data portability, and withdraw consent where applicable. If you wish to exercise any of these rights, please contact us through our website or other official channels. For security, we may ask for verification of your identity before processing your request.

Contacting Elimplex

If you have any questions about this privacy policy or how your personal information is handled, please reach out via our website or official email address and we are available to address your concerns.

Lodging a Complaint

You have the right to lodge a complaint with Kenya’s Office of the Data Protection Commissioner or another relevant supervisory authority if you believe your data has been mishandled.

Non-Compliance with This Policy

Any failure to comply with this policy may result in the termination of services or access to our platforms. Elimplex reserves the right to reject requests or actions that conflict with this policy.

Policy Updates

Elimplex may update this privacy policy from time to time to reflect changes in the law or our practices. Any updates will be posted on our website, and the updated version will become effective from the date of posting.

Policy Effective Date

This policy is effective from 20th May, 2019.